Refund & Cancellation Policy
Last updated: November 1, 2026
We want this to be simple and fair. NeverMiss Dispatch is operated by Caio Contieri, an individual based in Brazil, and all prices are in US dollars.
Month to month, cancel anytime
All plans are month to month. There is no long-term contract and no cancellation fee. To cancel, email [email protected] from the address on your account (or include your business name). We confirm every cancellation by email within 2 business days.
When cancellation takes effect
Cancellation takes effect at the end of your current billing period. Your service keeps running until then, and your card will not be charged again after that.
Free pilot
The 14-day free pilot is not charged. If you cancel before the pilot ends, you pay nothing.
Setup fee
If a setup fee was charged, it is fully refunded if you cancel before your line goes live. Once your line is live, the setup work has been done and the fee is not refundable. The fee is waived for founding clients.
Partial months
Monthly fees are not prorated or refunded for partial months, except where the law requires it. If you think you were charged by mistake, contact us and we will fix genuine errors with a full refund of the wrong amount.
Extra minutes (overage)
Minutes beyond your plan's included minutes are billed in arrears, on the invoice after the period in which they were used. Charges for extra minutes used before cancellation are still due, and appear on a final invoice.
Billing questions and disputes
If something on a charge looks wrong, please contact us first at [email protected] before disputing it with your card issuer. We respond within 2 business days and will show you the call and minute records behind any charge. Approved refunds go back to the original card and usually show within 5 to 10 business days, depending on your bank.