Terms of Service
Last updated: November 1, 2026
These terms cover the NeverMiss Dispatch website, the demo phone line and our paid service for client businesses. By starting a pilot or a paid plan, you agree to them.
Who we are
NeverMiss Dispatch is operated by Caio Contieri, an individual based in Brazil ("we", "us"). Contact: [email protected].
What we do
NeverMiss Dispatch sets up, runs and tunes AI phone answering for home-service businesses such as HVAC and plumbing companies: answering calls, booking appointments, flagging emergencies to the business's on-call staff, and sending call summaries and reports. The service is delivered online. No physical goods are shipped.
Plans and billing
Plans and prices are shown on our pricing section. All prices are in US dollars (USD) and exclude any taxes that may apply.
- Recurring monthly billing. Plans are billed monthly in advance. Your card is charged automatically at the start of each billing period until you cancel.
- Included minutes and overage. Each plan includes a number of call minutes per billing period. Minutes beyond that are billed in arrears at your plan's per-minute rate (Starter US$0.75, Pro US$0.55, Busy Shop US$0.40) and added to your next invoice. Unused minutes do not roll over.
- Setup fee. A one-time setup fee (US$299 list price) may apply. It is waived for founding clients as stated on the pricing section.
- Changes. You can switch plans at any time; the new plan applies from your next billing period. We will give at least 30 days' notice by email before changing the price of your plan.
- Failed payments. If a charge fails, we will retry it and let you know. We may pause the service if a balance stays unpaid.
Free pilot
New clients may get a 14-day free pilot that includes up to 150 minutes. The pilot is not charged. If you don't cancel before the pilot ends, billing starts on the plan you chose.
Cancellation and refunds
Plans are month to month with no long-term contract. You can cancel anytime by emailing [email protected]. Details are in our Refund & Cancellation Policy.
Payments
Payments are processed by Stripe. We do not see or store your full card number. Stripe's own terms and privacy policy apply to the payment processing.
Your responsibilities
You confirm you are authorized to forward or connect the phone numbers you give us, that the business information you provide (hours, service area, prices, on-call contacts) is accurate, and that you will use the service lawfully, including any call-recording notice rules that apply to you.
The demo line
The demo number, +1 (972) 807-7870, answers as "Summit Comfort HVAC", a fictional company. It is for trying the assistant only. No real service will be booked or dispatched, and calls are recorded. Do not use it for a real emergency. If you smell gas, hear a CO alarm or are in danger, leave the building and call 911.
AI limitations
The assistant is software and can make mistakes. Client businesses remain responsible for their own services, pricing, scheduling and emergency response. The assistant does not replace emergency services.
Calls and texts
Calls handled by the assistant are recorded and transcribed, as explained in our Privacy Policy. Text messaging is not switched on yet. Once it is, texts will only be sent with consent, and you can reply STOP to opt out.
Limitation of liability
To the extent allowed by law, the service and website are provided "as is", and our total liability for any claim is limited to the amount you paid us in the 3 months before the claim. We are not liable for lost profits or indirect losses, including jobs or calls missed because of outages at phone carriers or other providers.
Governing law
These terms are governed by the laws of Brazil, without prejudice to any mandatory consumer or business protections that apply where you are located. Before starting any formal dispute, please contact us so we can try to resolve it.
Changes to these terms
We may update these terms. The date above shows the latest version, and we will email active clients about material changes.